It's normally a 40-minute queue to talk to an idiot and they are so propaganda driven, that they delete any negative posts or reviews from their sites and their forum. Their customer support is an absolute joke. When working properly, it provides a lot of value, but it is very easy to introduce errors into the data and impossible to fix them. They do not use Windows conventions, for example keystrokes. There are bugs still there that have been there since the 90's. Their current subscription model is no different. The Quicken business model is and always has been exploitive and has been adding and subtracting features for years in an attempt to always have a new product to sell. Cons: I've been using Quicken since 1992 and consider myself quite familiar with the package.
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